SMS Communication Privacy Policy

Introduction

Our practice uses SMS (text messaging) to communicate with patients regarding appointment reminders, billing notifications, and promotional offers related to our services. By providing your mobile number, you consent to receive text messages in accordance with this policy.

Privacy and Security Compliance

We comply with HIPAA, state, and federal privacy laws to protect your personal health information (PHI).

Text messages may contain limited personal information (e.g., appointment dates, billing notices) but will not include sensitive medical details (e.g., diagnosis or test results).

While we take reasonable measures to protect your privacy, SMS is not a fully secure communication method and may be intercepted.

How We Use SMS Communication

We may send SMS messages for:

• Appointment reminders and confirmations
• Billing notifications and payment reminders
• Health-related promotions and special offers (marketing)

Your Consent and Opt-Out Rights

By providing your mobile number, you agree to receive SMS messages from our practice.

You may opt out at any time by replying “STOP” to any message. Once opted out, you will no longer receive SMS communications, except those required by law or related to your ongoing care.

Third-Party Involvement

We may use third-party SMS providers to facilitate text message communications.

These providers are contractually required to follow HIPAA and data privacy regulations to protect your information.

Your information will never be sold or shared with third parties for non-healthcare-related marketing purposes.

Patient Responsibilities

Ensure that we have your correct and up-to-date mobile number.

Notify us immediately if you change or deactivate your phone number.

Understand that message and data rates may apply, depending on your mobile carrier.

For questions about this SMS policy or to update your communication preferences, please contact our office.